Privacy Policy

Last updated: July 12, 2026

Lunévia ("we", "us", or "our") operates this website and online store, including all related content, features, products, services, and customer support. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When you visit our website, place an order, or communicate with us, we may collect the following information:

Contact Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping address

Order and Transaction Information

• Products purchased
• Order details
• Payment confirmation
• Return, refund, and exchange information
• Communications with our customer support team

Payment Information

Payment details are processed securely through trusted third-party payment providers. We do not store your complete payment card details.

Device and Usage Information

When you browse our website, we may automatically collect information including:

• IP address
• Browser type
• Device information
• Network information
• Pages viewed and interactions with our website
• Information collected through cookies and similar technologies

Sources of Personal Information

We may collect personal information from:

• Directly from you when you place an order, contact us, subscribe to communications, or use our website.
• Automatically through cookies and website technologies.
• Service providers that help us operate our business.
• Payment providers, shipping providers, and fulfilment partners.

How We Use Your Personal Information

We use your information to:

Process Orders and Provide Services

We use your information to:

• Process and fulfil your orders.
• Arrange shipping and delivery.
• Provide order updates.
• Manage returns, refunds, and exchanges.
• Provide customer support.
• Improve your shopping experience.

Improve Our Website and Services

We may use information about how customers interact with our website to:

• Improve website functionality.
• Understand customer preferences.
• Improve our products and services.

Marketing and Advertising

Where you have provided consent, we may use your information to:

• Send promotional emails.
• Provide product updates and offers.
• Show relevant advertising across platforms.

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We may use your information to:

• Verify transactions.
• Detect and prevent fraud.
• Protect our customers, business, and website.

Legal Requirements

We may process your information where necessary to:

• Comply with legal obligations.
• Respond to lawful requests from authorities.
• Protect our legal rights.

How We Share Your Personal Information

We only share personal information where necessary to provide our services.

Shopify

Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell products, process orders, and manage our website.

Shopify may process personal information in accordance with its own privacy policy.

Payment Providers

Your payment information may be shared with secure payment processors to complete transactions.

Shipping and Fulfilment Partners

To deliver your order, we may share necessary information with:

• Shipping carriers.
• Fulfilment partners.
• Suppliers involved in preparing and delivering your order.

These partners only receive the information required to complete their services.

Marketing and Analytics Providers

We may work with third-party providers that help us understand website usage, measure advertising performance, and provide relevant marketing.

Cookies

We use cookies and similar technologies to:

• Enable website functionality.
• Remember preferences.
• Analyse website traffic.
• Improve customer experience.
• Support advertising and marketing activities.

You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of these third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Data Security and Retention

We take reasonable measures to protect your personal information.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide our services.
• Meet legal requirements.
• Resolve disputes.
• Enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including:

• The right to access your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of your information.
• The right to object to certain processing activities.
• The right to withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details below.

International Data Transfers

Because we use third-party service providers, shipping partners, and fulfilment partners, your personal information may be processed outside the United Kingdom or your country of residence.

Where required, we use appropriate safeguards to protect your personal information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Lunévia
Email: [your business email]