Returns & Refunds Policy

30-Day Money-Back Guarantee

We want you to feel confident trying our LED skincare technology. If you are not completely satisfied with your purchase, you can contact our support team within 30 days of receiving your order, and we will review your request.

Your satisfaction is important to us, and we are committed to helping resolve any concerns as quickly as possible.

How to Request a Return

To request a return or refund, please contact us at [your email address] with:

• Your order number
• The reason for your request
• Any relevant photos or information that may help us assist you

Please do not send any items back before your return has been approved. Returns sent without prior authorisation may not be accepted.

If your return is approved, we will provide the correct return instructions and address.

Return Conditions

To be eligible for a return:

• The item must be returned with all original accessories and packaging where possible.
• The product must be in a condition that allows it to be assessed.

Due to the personal nature of skincare devices, used products may be reviewed before a refund is approved. This helps us maintain hygiene and quality standards for all customers.

This does not affect your statutory consumer rights.

Damaged, Faulty, or Incorrect Orders

Please inspect your order upon arrival. If your product arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible.

To help us resolve the issue quickly, we may request photos or videos showing the problem.

Depending on the situation, we may provide a replacement, refund, or another suitable resolution.

Refunds

Once your request has been reviewed and approved, refunds will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time before the funds appear in your account.

If you have not received your refund after this period, please contact us at [your email address].

Contact Us

For any return or refund enquiries, please contact:

Email: [your email address]